FAQs


Q: I have really sensitive skin. Will this line be safe to try?
A: Our line was specifically crafted to care for even the most sensitive skin. We have highly reactive, incredibly sensitive skin which is what led to the creation of Prim. To be extra safe, please test any new product by applying it on the inside of your elbow and leave it there for 24 hours. 
QHow does this line work, exactly? 
A: Our line was designed to be incredibly easy to use. It's truly fool proof! The Face Oil, The Hair Oil, and The Body Oil were all designed to suit a wide range of skin types. Think of our oils as the perfect base for whatever it is that you need. 
Next: targeted layering thanks to our genius (if we may say so ourselves) Potions. Potion N°1 was designed to focus on fighting breakouts and rosacea and Potion N°2 was designed for targeting rashes, dryness, burns and bites. They can be layered on top of our base oils to give an extra dose of care. This way, you can be certain that your particularly dry spots, red cheeks, annoying blemishes, etc get the extra treatment they need to disappear. 
Q: Is everything truly plant-based and natural?
A:Really and truly, yes!  ALL our ingredients are natural and of the highest quality. We scrimp on nothing!
Q:Are you paraben, gluten, dye, synthetic and cruelty free?
A: Absolutely! And the only animals we test on our ourselves.
Q: What is your return policy?
A: We strive for excellence and customer satisfaction. If you are worried about a reaction please patch test the product on the inside of your elbow for at least 24 hours.
Contact us immediately should you wish to make a return or exchange. We will do everything we can to ensure you are happy with your Prim Botanicals experience.
Q: Why does the oil I just received look and smell slightly different than the one I purchased a month ago?
A: Colors and scents may vary from time to time since nothing we use is synthetic. If a plant decides to smell a little different from one month to the next, there is little we can do. Additionally, we prepare everything one small batch at a time which can cause natural, minor differences between batches. That said, we can always ensure a beautiful product with the same level of effectiveness day in and day out.
Q: Where do you ship to?
A: All around the world!

DESIGNED FOR ULTRA-SENSITIVE SKIN LOOKING FOR ULTRA-EFFECTIVE RESULTS.
PRIM BOTANICALS : MAKING THE WORLD A HAPPIER, PRETTIER PLACE... ONE PRIM (NOT PROPER) CUSTOMER AT A TIME.